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Frequently asked questions

Administer

Go to the department view of the current department.

  1. Press devices in menu bar 3.
  2. In the device list that appears, press the trash can next to the device you want to delete.
    The device is now removed from the department and is now available for customer administrators to connect to another department.

 

It is possible to decide in a department which alarm types should generate an alarm message, what priority they should have and whether they should be scheduled on active alarm receivers.
Go to the department view of the current department.

  1. Press alarm settings on menu line two.
  2. Press alarm types on menu line three.
  3. Tap mobile alarm types to open alarm type list.
    Here you have the opportunity to define whether the alarm type should generate a notice, an alarm and whether the message should be sent to alarm receivers according to the schedule or not.
    Notice – lower priority message, which does not require immediate action.
    Alarm – high priority message to be addressed immediately.

When you have made changes, do not forget to save before leaving the page.

Each alarm recipient needs a user account to be able to receive alarms in PosifonCare. Follow the steps below to create an alarm receiver.
Go to the department view for the current department.

  1. Press add user in the column for alarm receivers.
  2. Choose the type of account you will create, personal or impersonal.
  3. Fill in the remaining information on the left side.
  4. Select the role alarm receiver by pressing add role and then select the role alarm receiver in the drop-down list.
  5. Tick the box for the department the user account should be an alarm receiver for (It is possible to be an alarm receiver in more than one department). Then press save.
  6. Select the home page, home section and language for the user account.
  7. Tap add user to create the account.

    Tip: Use an impersonal account if, for example, you intend to use an emergency telephone that is carried by different people.

Go to the department view for the current department.

  1. Press add user in the column for carrier.
  2. Fill in the basic data you consider necessary.
  3. Press save.

To be able to save, first and last name must be filled in with at least one character.

Go to the department view for the current department where the carrier is created.

  1. Press the eye to the left of the carrier’s name in the carrier column.
  2. Press + connect new device to user under devices on the right side.
  3. Select the device you want to connect to the carrier in the drop-down list
  4. Press save

To change the password, you must be logged in via the browser.

Change password on my personal account.

  1. Tap your profile, in the top right corner.
  2. Tap on my profile in the list.
  3. Select change password and then fill in the desired password.

Forgot password
There are three ways to reset a forgotten password.

Go to www.posifoncare.se
For this approach to work, it is required that the user has a valid email address.

  1. Tap on forgot password.
  2. Fill in the user account email address.
  3. Follow the link in the email sent to you.
  4. Enter new password.

Change the password on another user’s account as a Department Administrator.

  1. Tap on users in menu bar three.
  2. Press the pencil on the left side of the user you wish to change the password for.
  3. Tap change password.
  4. Copy the auto-generated password created.
  5. Log in to the user account with the auto-generated password.
  6. The user is now forced to create a new password in order to continue on the page.

Change passwords on other users’ accounts as Customer Administrator.

  1. Tap on the customer name at the top of the organization tree.
  2. Find the user in the list of system users and press the pen on the far right.
  3. Press change password.
  4. Copy the auto-generated password created.
  5. Log in to the user account with the auto-generated password.
  6. The user is now forced to create a new password in order to continue on the page.

Some devices have a limitation to the type of geofence supported.
Approved geofence per unit type are:
GeoSkeeper: Polygon
Active: Circle
Keruve: Circle
Navy: Circle
Pico, Pico Pro, Nano and Nano 4G are supported by all types of geofence.

Only users with the Customer Administrator role can perform this change. Log in as Customer Administrator and select the “Settings” tab. At the bottom of the page there is an On/Off button that describes whether listing questions are on or off. Change this to the desired mode and then click the “Save” button.

In order for an alarm to be generated when you step outside a geofence with your GPS-device, it is required that a position has first arrived inside the geofence. If not, no alarm is generated.
Another factor could be that the GPS alarm has been outside the geofence for too short a time to have had time to pick up a new position outside the boundary. In this way, the area does not act as a fence. The default on most of our devices is to pick up a new position every three or five minutes.

Add or change phone numbers and activate case alarms on Pico, Pico Pro, Nano 4G and Nano devices.

You can access this functionality at carrier level, i.e. by selecting carriers in the department and making the settings per carrier and unit.

  1. Go to the department where the user is and select the user. Press the eye to the left of the user’s name to enter the user’s settings page.
  2. Press the menu option Alarm settings at the top right and then the option Other functions in the menu bar below.
  3. Press the device name and then the alarm button and drop sensor to open the setup menu.
  4. Now check with the user that the selected device is turned on.

 

Continue to add or change phone numbers

  1. Press the Add phone number button and fill in the desired phone number. Make sure it’s the correct number including the serial number.
  2. Tap the save icon directly to the right of the phone number.
  3. To add more than one phone number, press add phone number again. When all the phone numbers are in place, press Save at the bottom right of the page. The phone numbers are then transferred to the device and an information box appears saying that it can take up to three minutes before it is registered on the device.
  4. Wait these minutes and then feel free to test on the device that it is correct.

 

You can access this functionality at carrier level, i.e. by selecting carriers in the department and making the settings per carrier and unit.

  1. Go to the department where the user is and select the user. Press the eye to the left of the user’s name to enter the user’s settings page.
  2. Press the menu option Alarm settings at the top right and then the option Other functions in the menu bar below.
  3. Press the device name and then the alarm button and drop sensor to open the setup menu.
  4. Now check with the user that the selected device is turned on.

 

Continue to enable and change drop sensor sensitivity

  1. Enable the drop sensor by changing the button to On. Deactivate by setting the same button to Off.
  2. Test the function with the default setting 7.
  3. If you want to change the level of sensitivity, press the arrow left or right, alternatively grab the circle and move it between the numbers.
  4. Set the sensitivity to the level you desire
  5. Press save at the bottom right. It then takes up to three minutes before the settings are in place on the device.
  6. Test the function with the device after a few minutes.

 

If you want to move a carrier to another department, you go to the specific carrier profile at the department level. You do this by clicking on the eye next to the carrier’s name. Inside the carrier profile, select “Move the carrier to another department”. In the drop-down list that appears, select the carrier’s new department. In order for this to be done, you must be a department administrator in both departments.

The restriction is activated by selecting a date in the fields User valid from and User valid until in the user registration. This can be done both when registering a new user and by changing the settings of an existing system user. Do this if you want to impose a time limit on an existing user.

  1. Go to the customer or department level user view in the system.
  2. Tap the edit icon on the user you want to enable the feature for.
  3. In the right column there is a choice Enable time limit. Click this and two will appear date field up, User valid from and User valid through.
  4. Use the calendar function to the right of the input field to select the date.
  5. Press the green Update User button to save the changes.

 

Previously registered users have unlimited access, unless you have actively requested otherwise. This means that the fields Role valid from and Role valid until are blank.
User valid from means that the user can only log in from the date set.
User valid until means the user cannot log in after the set date.
The function is intended to be used for temps and during vacation periods, when regular staff on duty and temps or summer staff do not need access to PosifonCare.
When the authorization period has expired, the user can no longer log in and needs to contact the nearest administrator to get an extended authorization period.

General

It is up to each customer to decide their own local policy and determine which personal data may be registered and stored in PosifonCare and who is authorized to do so. In the same way, only the customer can decide when a person’s need for the service has ended and who in the staff should be authorized to use the system and not. Posifon therefore never deletes any personal data unless the customer gives us a direct assignment to do so. Anyone who has administration authorization at the customer can easily do it themselves within the departments they have been given authorization to administer. When you choose to register and store personal data in PosifonCare, which we absolutely want to recommend as the benefit clearly exceeds the risk it may entail, the system will generate indirect personal data in the form of positions etc. These are automatically deleted as below: – Positions that are not connected to search/alarm 24 hours – Position data in completed search 24 hours – Position data in completed alarm 6 months – Alarm log completed alarms 6 months – Activity logs etc. 5 years Because the customer’s staff can easily change the or delete the personal data at any time, we anonymize the data rather than deleting it, so that logs in alarm cases and more are intact. Intact means that data must exist, but be anonymized. The log can then look something like this: ADC12x raised an alarm at 14.31 and Xyz123 took the alarm at 14.33

Only you as a customer can decide which alarm receivers and administrators should have access to our services at the moment. It is therefore important that you regularly review what authorizations different people have and delete personal data for those who should no longer have authorization in the system. In other words, this should be done naturally in conjunction with their authorization being removed. The same should apply to users. When the GPS unit is taken back, the user must also be deleted in PosifonCare. This is easily done by a system user with the authority role department administrator.

An alarm that has been terminated is saved as alarm history for 12 months.

Positioning and alarm handling

If a situation arises where you need to know where a carrier is, a track for the user can be started. Positions are received continuously and it is possible to see the carrier’s movement patterns recently. To start a track In the app:

  1. Go via “My departments” to the department where the carrier you want to start the tracking is located.
  2. Click on the carrier in the list that you want to start a track for.
  3. To start a tracking, first click on the drop-shaped positioning symbol in the right corner. 4. Information about the carrier’s action plan and status from its device is now available. To start the track, click on the blue button “Start tracking”.

Start a track at www.posifoncare.se

  1. Press tracking, if you are connected to several departments, select the correct department.
  2. Click on the carrier in the list that you want to start a track for.
  3. To start a track, first click on the blue tracking button.
  4. Information about the carrier’s action plan and status from its deviceis now available. To start the track, click on the blue button “Start tracking”.

The most common reason why you cannot connect a geofence to a carrier is that they do not have a GPS device connected to them. In this case there is no button to add geofence as these would not work. If the button to add safety areas is on the carrier but the geofence you want to connect is not in the list, it is because that particular geofence is not supported by the device the carrier is using. More information about this can be found here under Help & Support.

The fact that you do not get a new positioning on your map when tracking can be due to a couple of different factors. The most common reasons we ask you to check are:
Is the GPS device turned on?
Is the battery charged?
How is the coverage where the GPS device is located?

When judging that everything above is in order, we recommend that you restart the GPS device and test again. If there is no new positioning even then, please contact our support department.

If no custom settings have been made, an inactivity alarm is sent if a GPS device has not been in contact with PosifonCare for three hours. An inactivity alarm can be due to various reasons, the main reasons being that the device is discharged or switched off, or that the device has no mobile coverage and therefore cannot pass on its information to the system. Other less common reasons could be that the device has broken, for example via water damage, or that it has stopped working for some other unknown reason. Then contact our support for troubleshooting.

All alarms are automatically terminated after 7 days regardless of whether they are accepted by an alarm receiver or not. We assume that everyone ends all alarms within 7 days, but as we now forward alarms via integrations to other alarm systems, this function is needed. Please contact us if you want a time span other than 7 days. All closed alarms can be reviewed via Historical alarms in the alarm list

Inactivity alarms (that the device has not been in contact with the system for X hours) are terminated as soon as the device is in contact with the system again, unless an alarm receiver has accepted the alarm and thereby acts in the ongoing alarm case.

Battery alarm for GPS alarm ends when battery level passes 20% charge again unless an alarm receiver has accepted the alarm

Our devices Posifon Nano, Nano 4G and Pico Pro have the function that, in addition to GPS, they can also record positions via wifi, i.e. that the devices detect mac addresses in the vicinity. The standard for WiFi in Europe is a general range (the signal strength in routers and antennas has a limited output due to the rules for CE marking) which allows you to reach the network in a radius of up to 50 meters indoors and 100 meters outdoors. Then the range is affected by the number of walls and other obstacles present, what material they are made of, and so on. So the range can effectively be reduced to just a few meters indoors.